Refund Policy

→ See the 7-day quality guarantee in plain English

Last updated: 22 May 2026 · Version 2026-05-22 · Operator: Ramūnas Deniušis (sole trader), Business Certificate No. 1293607, Kalnėnų g. 5-3, LT-89145 Mažeikiai, Lithuania

1. Digital Product with Immediate Delivery

is a digital wellness audio product. Audio files, voice processing, and access to your library are delivered immediately upon purchase — there is no physical product shipped. By completing checkout, you expressly consent to immediate delivery of digital content and acknowledge the refund terms set out below.

2. The 7-Day Technical-Quality Guarantee

For 7 days from the date of purchase, we will issue a full refund if any of the following technical conditions occur:

• The audio file fails to render or play on your device after reasonable troubleshooting (clear cache, try a second browser, headphone test).
• A technical defect on our end prevents normal use — a silent file, corrupted output, a missing voice layer, a broken playback timeline.
• The content does not match what was described on the product page — wrong duration, wrong session type, a missing advertised feature.

The 7-day window is a true calendar window starting the moment your Stripe receipt is issued. We do not extend it.

3. Red Lines — What Is Not Covered

Once digital content has been delivered, we cannot refund for the following:

• Change of mind after the audio has been generated, downloaded, or played.
• "It didn't work for me" — subjective wellness outcomes. is a personal practice tool, not a medical treatment; individual experiences vary and effort varies. If the audio works as described, this is not a refundable defect.
• Substantially consumed sessions. If you have already listened to more than 50% of a track, the content has been materially consumed and a refund is no longer available.
• After 7 days from the purchase date.
• After your file has been downloaded more than twice — this indicates the file is functional and you have a working copy.
• Account or device transfer issues that are resolvable via your 6-word Recovery Card. Email support@voxsoma.com with your Stripe receipt for free recovery support — at no charge and without using your refund.

4. EU Right of Withdrawal — Article 16(m) Basis

Under EU Consumer Rights Directive 2011/83/EU, consumers normally have a 14-day right to withdraw from online purchases. Article 16(m) provides an exception for digital content not supplied on a tangible medium where the consumer has given prior express consent to immediate performance and has acknowledged loss of the right of withdrawal.

obtains this consent at checkout through:

• An explicit, unchecked consent box asking you to agree to immediate delivery of your digital audio files;
• A clear acknowledgement that, by checking that box, you waive your 14-day right of withdrawal for the content actually delivered;
• Consent collected as a separate, visible step — not buried inside terms and conditions.

Once you complete payment and delivery begins, the 14-day statutory withdrawal right no longer applies to the content delivered. This does not affect your statutory rights under EU consumer law in cases of genuine technical defect — those are covered by the 7-day technical-quality guarantee in §2 above, which goes beyond what we are strictly required to offer.

5. How to Request a Refund

Email support@voxsoma.com within 7 days of purchase, including:

1. Your Stripe receipt or order ID.
2. A short description of the specific technical issue you experienced (screenshots help).
3. Your device and browser (for example: "iPhone 14, Safari 17" or "Windows 11, Chrome 124").

Our response window: We reply within 48 hours. If the issue is technical and verifiable, we issue the refund to your original payment method within 3 business days. Refunds are made only to the original payment method and the original email address used at checkout.

6. One Refund Per Customer

To prevent abuse and to keep sustainable as a one-person operation, each customer is eligible for at most one refund. A subsequent purchase made after a prior refund is final and non-refundable.

7. Voice Data Deletion (Separate Process)

Regardless of refund status, you can request deletion of any voice data we hold at any time by emailing privacy@voxsoma.com. Note: processes voice locally in your browser — under normal use, we never receive a copy of your recording. Deletion requests are handled under our Privacy Policy and are independent of any refund request.

8. Chargebacks and Payment Disputes

If something is wrong, please write to support@voxsoma.com first. A real reply from a real person is always faster than a card dispute, and we genuinely want to fix legitimate problems.

A chargeback filed without first contacting support — particularly after you have downloaded or listened to the delivered audio — may be defended with full evidence (checkout timestamp, IP address, the Article 16(m) consent capture, order metadata, and delivery and playback logs) submitted to your bank. Because we collect explicit digital-delivery consent at checkout and keep complete delivery records, most disputes are resolved in our favour. Repeated abusive chargebacks may also be reported to Stripe Radar and to card-issuer fraud-protection programmes.

9. EU Consumers and Out-of-Court Dispute Resolution

This policy is governed by the laws of the Republic of Lithuania and the European Union. EU Consumer Rights Directive 2011/83/EU applies to all EU customers.

If you are an EU consumer and we have not been able to resolve your complaint, you may contact the State Consumer Rights Protection Authority of Lithuania (VVTAT — Valstybinė vartotojų teisių apsaugos tarnyba) at vvtat.lt, or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. You may also contact the consumer protection authority in your own EU member state.

10. Contact