Terms of Service

1. Service Description

VoxSoma provides personalized audio experiences designed for relaxation and wellness. Our service delivers customized 8-hour audio sessions based on user preferences. Each cycle is a one-time purchase at €39 — there is no subscription.

Important: VoxSoma is a wellness and personal development audio product designed for relaxation and wellness support. It is not a medical device, therapeutic tool, or substitute for professional medical or psychological advice. We do not claim to diagnose, treat, cure, or prevent any medical or psychological condition. Individual experiences may vary.

The service is provided "as is" and includes:

• 7 personalized affirmations crafted to your stated intention
• A full 8-hour audio session with 5 audio layers
• Customizable nature background sounds
• Option to use your own voice or a synthetic voice

2. Subscription and Payment

2.1 Pricing and Billing

• Each cycle costs €39 as a one-time payment — there is no recurring subscription
• Payment is processed securely through Stripe
• Prices are subject to change with 30 days notice
• All prices are displayed in EUR and include applicable taxes where required

2.2 One-Time Purchase Terms

• Each cycle is a separate one-time purchase — there is no automatic renewal
• After completing a cycle, you may purchase additional cycles at your discretion
• There is no obligation to purchase further cycles

3. Medical Disclaimer

4. Refund Policy

4.1 EU Consumer Rights

In accordance with EU consumer protection laws, customers have the right to cancel their subscription and request a refund within 14 days of purchase, even if they have already used the service. This is provided under the EU Consumer Rights Directive (2011/83/EU).

4.2 Refund Eligibility

• 30-Day Money-Back Guarantee: If you are not satisfied with your VoxSoma cycle, you may request a full refund within 30 days of purchase
• 14-Day EU Right to Withdraw: EU customers additionally have the right to withdraw within 14 days without providing reasons (EU Consumer Rights Directive 2011/83/EU)
• How to Request: Contact us at hello@voxsoma.com with your request
• Processing Time: Refunds will be processed within 14 days of receiving your request
• Refund Method: Refunds will be returned to your original payment method via Stripe

4.3 Beyond the 30-Day Period

After the 30-day money-back guarantee period, refunds are generally not available. Since each cycle is a one-time purchase, there are no recurring charges to cancel.

5. Intellectual Property Rights

5.1 Our Content

• All audio content, algorithms, designs, and materials on VoxSoma are protected by intellectual property laws
• VoxSoma retains all rights to the sleep audio content, personalization technology, and brand materials
• Unauthorized reproduction, distribution, or modification of our content is prohibited

5.2 Your Usage Rights

• Your subscription grants you a limited, personal, non-exclusive license to access and use the VoxSoma service
• You may not download, record, or redistribute our audio content
• You retain ownership of your user data (email, preferences, listening history)

5.3 User Generated Content

If you provide any feedback, suggestions, or content to VoxSoma, you grant us a worldwide, royalty-free license to use, modify, and incorporate such content into our service without compensation to you.

6. Limitation of Liability

6.1 Disclaimer of Warranties

VOXSOMA IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE MAKE NO WARRANTIES REGARDING:

• The uninterrupted, error-free operation of our service
• Specific sleep outcomes or health benefits
• The suitability of our service for your specific needs

6.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOXSOMA SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use our service

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE PAST 12 MONTHS.

7. User Responsibilities

By using VoxSoma, you agree to:

• Provide accurate and current information when creating an account
• Maintain the confidentiality of your account credentials
• Use the service lawfully and in compliance with these terms
• Not attempt to reverse engineer, hack, or exploit our technology
• Not use the service for illegal, harmful, or abusive purposes
• Comply with all applicable laws and regulations

8. Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service
• Use the service unlawfully or fraudulently
• Repeatedly breach our policies
• Engage in unauthorized access attempts

Upon termination, your right to use the service ceases immediately. Data retention will follow our Privacy Policy.

9. Modification of Terms

We may update these Terms of Service periodically. Material changes will be communicated via email or by posting notice on our website. Your continued use of VoxSoma following such modifications constitutes your acceptance of the updated Terms. We encourage you to review these terms periodically.

10. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Lithuania, European Union, without regard to its conflict of law principles. Any disputes arising from or relating to these terms shall be resolved exclusively in the courts of Lithuania. If you are a consumer in the EU, you may also have the right to pursue disputes through alternative dispute resolution mechanisms.

11. Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us to resolve any disputes. Please reach out to alpacabrandstore@gmail.com to discuss any concerns or complaints.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact:

• Email: alpacabrandstore@gmail.com
• Service: VoxSoma
• Location: Lithuania, European Union

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full effect.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and VoxSoma regarding the use of our service and supersede all prior agreements or understandings.